After upgrading to Sametime V12.0.2, we cannot send chats to offline users anymore using client or mobile app. After opening a case, HCL told us that there should be a policy for that. But this policy doesn’t exists in ../sametime-config/policy/policies.user.xml.
<p:policy-attribute id="im.enableOfflineMessages"
type="boolean"
current-value="1"
default-value="1"
master-attribute-link="null"
possible-value-labels="null"
possible-values="null"
label="im.enableOfflineMessages.label"
description="im.enableOfflineMessages.desc"
visible="true"/>
Then add it in the first 'section'. After saving the changes, it should take affect without server restart - but the clients will likely need to restart to pick up the change quickly - otherwise could take up to an hour for it to take affect.
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